USE CASE · HUMAN-CENTERED UX
Redesigning public access to information through user research
A redesign of the House of Representatives’ main information channel, grounded in ethnographic user research.
The founder’s role was Project Manager; the contribution focused on process and delivery management, not all research, design, or engineering. The live design is the team’s work.
- Institution or context
- DPR RI (House of Representatives of the Republic of Indonesia)
- Founder’s role
- Project Manager
- Assignment context
- A professional assignment as Project Manager on the main website redesign (2022).
- Related services
- Human-Centered UX
Period: 2022
Contents
Context and challenge
The House’s main information channel serves diverse groups with different information needs.
Research showed the website made information hard to find and navigation confusing. Information structure and search experience needed to be rethought, including accessibility for people with disabilities.
Approach and the founder’s contribution
Understanding user groups
User needs were mapped through direct and indirect ethnographic research with 10 groups of society and officials of the DPR RI Secretariat General.
Structuring information
Research findings informed the information architecture and search experience. Fast search for specific information became the core improvement, rather than a visual refresh alone.
Managing delivery
As Project Manager, the founder oversaw priorities, coordination, and execution so design decisions reached implementation. This contribution did not cover all research, design, or engineering.
Founder’s contribution
Managed the redesign process and delivery: aligned user needs, work priorities, and execution with the team. This contribution did not cover all research, design, or engineering.
Outcomes
10
groups of society researched
- The House’s main information channel was redesigned with ethnographic user research as its foundation.
- The design is live as DPR RI’s main website, with search as the core feature and accessibility as the standard.
- Information structure and access became more focused for the user groups served.
The source material does not include other impact metrics, so no figures have been added. The outcomes above are program outcomes involving the team.
What other institutions can take from it
- User research provides a defensible basis for information-structure decisions.
- A delivery role helps keep research findings from stopping as a document.